Policy Details

1. Introduction

Palladium Wallet Ltd. ("Palladium Wallet", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://palladiumwallet.cloud/, our mobile application, and related services (collectively, the "Platform" or "Wallet").

We are a company incorporated under the laws of the Cayman Islands with registration number 398271 and registered address at Zephyr House, 2nd Floor, 89 Lime Tree Bay Avenue, George Town, Grand Cayman KY1-1205, Cayman Islands.

By using the Wallet, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Identity Data: Full name, date of birth, nationality
  • Contact Data: Email address, residential address, phone number
  • Government ID: Passport, driver's license, national ID card
  • Financial Data: Source of funds, bank account details, tax identification number
  • Transaction Data: Cryptocurrency wallet addresses, deposit/withdrawal history
  • Communications: Emails, support tickets, chat logs

2.2 Information Collected Automatically

  • Device Data: IP address, device type, operating system, browser type
  • Usage Data: Pages visited, features used, navigation patterns
  • Cookies: Cookie IDs and tracking data (see our Cookie Policy)

2.3 Public Blockchain Data

Your wallet address, transaction hashes, amounts, and timestamps are permanently recorded on public blockchains and cannot be altered or deleted by us.

2.4 Information from Third Parties

We may collect data from KYC/AML providers, blockchain analytics firms, regulatory authorities, and public sources.

3. How We Use Your Information

We use your information for the purposes listed below:

Purpose Legal Basis
Account creation and managementContract performance
Processing transactionsContract performance
AML/KYC compliance (including Travel Rule requirements)Legal obligation
Risk assessment and AML scoringLegal obligation
Customer supportContract performance
Fraud prevention and securityLegal obligation / Legitimate interests
Legal and regulatory complianceLegal obligation
Service improvement and analyticsLegitimate interests
Marketing (with opt-out option)Consent / Legitimate interests
Travel Rule Notice: Under Cayman Islands law, we are required to obtain, hold, and share originator and beneficiary information (name, address, ID number) for virtual asset transfers with other VASPs.

4. Information Sharing

We may share your information with:

  • Regulatory Authorities: CIMA, Office of the Ombudsman, Financial Reporting Authority, law enforcement
  • Service Providers: KYC/AML verification, blockchain analytics, cloud hosting, customer support platforms
  • Professional Advisors: Legal counsel, auditors, accountants
  • Business Transfers: In case of merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

5. International Data Transfers

We may transfer your data to countries outside the Cayman Islands. For transfers to jurisdictions without adequate data protection laws, we implement safeguards such as Standard Contractual Clauses or rely on your explicit consent.

6. Data Retention

We retain your data only as long as necessary:

Data Type Retention Period
KYC/AML recordsMinimum 5 years after account closure
Transaction recordsMinimum 5 years from transaction date
Account informationDuration of account + 5 years
Correspondence3 years from resolution
Marketing dataUntil consent withdrawn or 2 years of inactivity
Blockchain data is permanent and cannot be deleted.

7. Your Rights

Under the Cayman Islands Data Protection Act, you have the right to:

  • Be informed about how we use your data
  • Access your personal data
  • Rectify inaccurate data
  • Erasure (where legally permissible)
  • Restrict processing
  • Object to processing (including direct marketing)
  • Data portability (receive your data in a machine-readable format)
  • Withdraw consent at any time
  • Complain to the Office of the Ombudsman

8. Data Security

We implement technical and organizational measures to protect your data, including encryption, access controls, firewalls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

You are responsible for securing your private keys and account credentials. We cannot recover lost private keys.

9. Cookies

We use cookies for website functionality, analytics, and (with consent) marketing. You can manage cookies through your browser settings.

10. Children's Privacy

Our Platform is not intended for individuals under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date indicates when changes were made. Continued use of the Wallet after updates constitutes acceptance.

12. Contact Us

Palladium Wallet Ltd.
Zephyr House, 2nd Floor
89 Lime Tree Bay Avenue
George Town, Grand Cayman KY1-1205
Cayman Islands
BY USING PALLADIUM WALLET, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY.

Copyright © 2026 Palladium Wallet. All rights reserved.